Disclaimer: if you have a business critical software issue, it is best to reach out to an IT company dedicated to troubleshooting issues related to that software.
If you experience an issue that impacts your ability to send and/or receive email from your managed email account, we can help on a best-case basis, but we may not be the best company to assist you with resolving the issue.
Resolving common software issues
If you experience an issue that impacts your ability to send and/or receive email from your managed email account, we can help on a best-case basis.
Be prepared before contacting phone support about your issue.
Call when you have time to troubleshoot
We suggest contacting phone support when you have at least 30 minutes available to investigate an issue.
Sometimes, we may request access to view and/or control your device's screen. This access is only shared when you are on an active call with phone support.
For security purposes, we must be on an active call with you in order to share your computer screen. If the call is disconnected for any reason, access to your device's screen will be revoked immediately.
If you do not have at least 15 minutes available to investigate an issue, we suggest calling at a time that works better for you.
Ensure your device is up-to-date
Before phone support begins to investigate your software issue, we will check if your computer and/or software is up-to-date.
In order to assist you, your computer and affected software must be up-to-date. If your computer and affected software is not up-to-date, we will ask you to update first, then contact us again.
Uninstall and reinstall the affected software
Most issues are resolved by uninstalling and reinstalling the affected software.
If you experience an issue that impacts your ability to send and/or receive email from your managed email account, we may be able to help you perform this action on a case-by-case basis.
Still having issues?
Learn more about how to contact common manufacturers for further assistance.